Premium Support Lite

 

Our Technical Support team is at your disposal to help you with your contracted Deluxe plan.

Premium Lite Support offers you some of the advantages of Premium Support, including: priority VIP assistance with a 12 hour wait time on queries, CMS installation of your election (including WHMCS), WHM account setup and 10 cPanel migrations included (among other benefits).

Premium Support Lite

Assistance in incidents related to the service provided
VIP priority assistance (maximum waiting time of 12 hours)
Support by tickets, mail and discussion forum
Consultations Premium Support limited to: 30 consultations per year are included (by any of the specified contact channels)
Choice of CMS installation, including WHMCS
Jetbackup backup restoration
WHM account configuration for Reseller, Master, Alpha and Super Alpha service (list of functions, associated packages...)
10 cPanel migrations included
Additional cPanel migrations at 3€ per account

It's excluded from the Premium Support Lite:

1-. Installation of plugins and web page themes, cms, scripts or any other type of software.
2-. Intervention of errors in web pages, cms, scripts, plugins or any other type of software.
3-. Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
4-.Updat or edit web pages, whmcs, cms, scripts, plugins or any other type of software.
5-.Customization of code or design of web pages, whmcs, cms, scripts, plugins or any other type of software.
6-.Exclusive support for the contracting account, no requests from your customers of your reseller account will be attended.

NOTE: If any assistance is not included in the list, please consult with the support for your possible application.
NOTE 2: Once the 30 annual Premium Support tickets are exceeded, the support received will be the basic version, keeping the rest of the Premium Support benefits.

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SUPPORT OPTIONS

Tickets Support

The most advanced 24/7 support system.

eMail

Write us an email with your query or incident in any of the following mailboxes 24 hours a day, 7 days a week.

info@atreshost.com
soporte@atreshost.com
ventas@atreshost.com
gestiones@atreshost.com

Chat

You can contact our sales team through the online chat system.

Forum

If you have any doubts or questions regarding content management systems (CMS) such as WordPress or Joomla, you can use our 24/7 discussion forum for the community to help you with your problem.