BASIC SUPPORT
All AtresHost plans come with basic support, limited to fix errors that may be caused by the service provided. This means that if due to a server malfunction your website or account does not work properly, support is assured and we will solve the incidents.
Basic support includes 1 initial cPanel migration.
Basic support does not include migrations from WordPress or any other CMS, blog or discussion forum accounts; installing, configuring, creating or updating your content, templates, css styles, plugins, scripts or repairing errors on your site.
Basic Support includes:
- Assistance related to service problems
- Maximum waiting time: 24hrs
- Migration of cPanel (2€ per account to be migrated)
PREMIUM SUPPORT
Our Technical Support team is at your disposal to help you in the Hosting, Reseller, Master, Alpha, Super Alpha or Mega Super Alpha services you have contracted with AtresHost, as well as problems you may have with your website or account.
Premium support offers VIP priority assistance, unlimited consultations, with a maximum waiting time of only 8 hours in consultations and includes 10 cPanel migrations per month (among other benefits).
If you need help and guidance with your plan, hire our Premium Support.
Do not think more and leave in good hands the technical interventions to our support.
Premium Support includes:
Assistance in incidents related to the service provided
VIP priority assistance (maximum waiting time of 8 hours)
Support by tickets, mail and discussion forum
Exclusive support by WhatsApp
Exclusive remote support
PREMIUM support requests: Unlimited (by any of the specified contact)
Choice of CMS installation, including WHMCS
Installation of CMS plugins of your choice, including WHMCS
Installation of CMS themes of your choice, including WHMCS
Intervention of errors in your website
Jetbackup backup restoration
WHM account configuration for Reseller, Master, Alpha, Super Alpha Mega Super Alpha services (list of functions, associated packages...)
10 cPanel migrations per month included
Additional cPanel accounts migrations: 0.50€ per account
Excluded from Premium Support:
1-. Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
2-. Updat or edit web pages, whmcs, cms, scripts, plugins or any other type of software.
3-. Customization of code or design of web pages, whmcs, cms, scripts, plugins or any other type of software.
4-. Exclusive support for the contracting account, no requests from your customers of your reseller account will be attended.
NOTE: If any assistance is not included in the list, please consult the support for your possible application.
NOTE 2: Time restrictions apply to WhatsApp support and remote support. Check timetables.
NOTE 3: Monthly migrations of cPanel accounts non-accumulative.
