Terms of Service


In order to set up your account, you need to provide an active and current email address for registration. If there are any problems or we need to contact you, we will use the email address you have registered with to send you communications.

If possible, set permissions on most directories to 750 and 644 for files. Users are ultimately responsible for all actions taken under their account security. This includes a commitment to make credentials such as account passwords as secure as possible, using alphanumeric passwords.


All services offered by AtresHost may only be used for lawful purposes. The local laws of Spain and Germany are applied according to the location of the server.

The customer agrees to indemnify and hold harmless AtresHost from any claim arising from the use of our services. The use of our services consists of not violating copyrights or trademarks. This includes, but is not limited to, unauthorized copying of music, books, photographs, or any other copyrighted work. Offering to sell counterfeits of any merchandise of a copyrighted trademark will result in immediate suspension of your account.

If you believe your copyright or trademark rights are being infringed, please send an email with the required information. If the request is a licensing issue, additional documentation may be required.

It is not allowed under any circumstances to host any adult content on the servers, child pornography, warez content, cryptocurrency mining or any other illegal activity, either directly or indirectly through links to third party sites, torrents, etc.

It is not allowed to use licenses or pirated software (nulled) on our servers. Using pirated licenses or software implies a security risk in its use, both for clients and servers.

If we detect the use of pirated licenses or software, we will notify the customer and demand the cessation of its use. If after 24 hours the customer continues to use pirated licenses or software or uses it again in the future, the account will be suspended without notice, applying a penalty of 400€ to lift the suspension of the account for serious violation of the terms of service.

The disk space of your plan is solely and exclusively for hosting the files necessary for your website to function. You are not allowed to host personal files, vacation photos or videos, movies, mp3 and any files not related to your activity, including storing rar or zip files on the server.

If you need a storage system to host rar files, zip files, videos, audios or other types of files, you can use AtresHost Cloud.

If you have any doubts about the acceptance of your website, please contact us and we will be happy to help you.


AtresHost is not responsible for the audio and music files that customers play on their radio. All audio and music files are copyrighted, the customer accepts that he has the rights of use and reproduction of all audio and music files he plays.


It’s strictly forbidden to offer Hosting / Reseller / Master / Alpha / Super Alpha plans for free in the services you provide to your clients through your website or by any other means.


All AtresHost plans come with basic support, limited to fix errors that may be caused by the service provided. This means that if due to a server malfunction your website or account does not work properly, support is assured and we will solve the issues.

Basic support includes 1 initial cPanel migration.

Basic support does not include migrations from WordPress or any other CMS, blog or discussion forum accounts; installing, configuring, creating or updating your content, templates, css styles, plugins, scripts or repairing errors on your site.

As a client and before starting any software installation, code, plugin, script or theme, you must be sure to read all available documentation and view the requirements that you are asked.

Remember that each software, CMS, plugin and theme has its own support service, use them.

Basic Support includes:

  • Assistance related to service issues
  • Maximum waiting time: 24hrs
  • 1 cPanel migration (2€ per additional account to be migrated)


Our Technical Support team is at your disposal to help you in the Hosting, Reseller, Master, Alpha, Super Alpha or Mega Super Alpha services you have contracted with AtresHost, as well as problems you may have with your website or account.

Premium support offers VIP priority assistance, unlimited consultations, with a maximum waiting time of only 8 hours in consultations and includes 60 cPanel migrations per year.

If you need help and guidance with your plan, sign up for our Premium Support for just 49€/month.

Premium Support included:

  • Assistance in incidents related to the service provided
  • VIP priority assistance (maximum waiting time of 8 hours)
  • Support by tickets, mail and discussion forum
  • Exclusive support by WhatsApp
  • Exclusive remote support
  • PREMIUM support requests: Unlimited (by any of the specified contact)
  • Choice of CMS installation, including WHMCS
  • Installation of CMS plugins of your choice, including WHMCS
  • Installation of CMS themes of your choice, including WHMCS
  • Intervention of errors in your website
  • Jetbackup backup restoration
  • WHM account configuration for Reseller, Master, Alpha, Super Alpha and Mega Super Alpha services (list of functions, associated packages…)
  • 60 cPanel migrations per year included
  • Additional cPanel accounts migrations: 0.50€ per account

Excluded from Premium Support:

  • Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
  • Updating or editing web pages, whmcs, cms, scripts, plugins or any other type of software.
  • Customization of code or design of web pages, whmcs, cms, scripts, plugins or any other type of software.
  • Exclusive support for the contracting account, no requests from your customers of your reseller account will be attended.

NOTE: If any assistance is not included in the list, please consult the support for your possible application.
NOTE 2: Time restrictions apply to WhatsApp support and remote support. Check the schedule support in Premium Support.
NOTE 3: Yearly migrations of cPanel accounts non-accumulative.


We do not offer any kind of support for any issue. Our VPS servers and dedicated servers are unmanaged, this means that AtresHost only ensures that the VPS servers and dedicated servers are online and that the connectivity is adequate.


We do not offer any kind of support or custom configurations in the additional services of SSH/Terminal, python, rubygems and nodej.js. The additional services indicated require sufficient knowledge to use them. Please, if you do not have the necessary knowledge, do not use any of the mentioned services, especially SSH/Terminal, any action could be fatal for your account.


AtresHost is a legal service and we have all the official licenses for the software we use to run our servers.

Beware of companies offering unlimited cPanel accounts. The official accounts model offered by cPanel charges for each and every account created, so companies that offer “Reseller with unlimited accounts at a low price” plans are probably using hacked or pirated cPanel licenses or are covering the information in their terms of service. Hiring services from such companies to try to save some money is very dangerous, you risk that at any time the service will be removed, losing all your information, customers and damaging your reputation, because cPanel is aware of the problem that these illegal businesses pose and are working on blocking and eliminating the use of “nulled” licenses.


The cPanel accounts model for Reseller services allows you to create unlimited cPanel accounts without any restrictions.

Each plan includes a fixed number of accounts for free. Once that limit is reached, you will be charged 0.35€/m (tax included) for each additional account created in your reseller network. Suspended accounts are included in the account count, so you will need to be aware of suspensions.

The invoicing of additional cPanel accounts will be made in a complementary invoice to the Reseller service contracted on the 20th of each month

Free accounts included in each Reseller plan:

  • Basic: 15 accounts
  • Advanced: 30 accounts
  • Unlimited: 60 accounts
  • Deluxe: 100 accounts


We have a zero tolerance stance against sending unsolicited email and spam. Any user who sends spam will have their account suspended with or without notice.

Websites advertising through SPAM cannot be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity on any blacklist may be hosted on our servers. Any account whose IP is on our “blacklist” will be immediately suspended.

The suspension of an account for SPAM and the subsequent cancellation of the suspension requires a payment of 400€ and the express commitment of the client not to violate the SPAM sending policy again.

AtresHost reserves the right to change or disable any website, account, database, or other component that does not comply with our established policies, or to make these modifications in an emergency situation at its sole discretion.


Use of the service is at your own risk. AtresHost is not responsible for files and data residing on your account and the possibility of loss of backups through Jetbackup. User agrees to take full responsibility for the files and data transferred.

We recommend our users to download a monthly backup of the files in their account to their computers. AtresHost is not responsible under any circumstances if the user does not keep his data safe, being his sole responsibility.

Jetbackup backups are complete and are performed on a weekly basis, with the task being executed on Mondays at 00:00. The backup is stored until the next backup, when it is replaced by the new backup.

As an alternative to Jetbackup, you can use the cPanel Backup application to make backups manually. Remember to delete the backup from the server once it has been downloaded to your computer. Backups are not allowed to be hosted on the server and are automatically deleted on a weekly basis.

Use of Jetbackup constitutes acceptance of the user agreement.


AtresHost reserves the right to terminate your account at any time with or without notice.

Any abuse that is detected by our staff in any medium or format will result in the suspension or cancellation of your services. Reactivation of the service will be subject to a 400€ surcharge and the client’s express commitment not to violate our terms of service again if the suspension is repeated 3 times. If the account suspension is for a serious violation of the terms, we may apply at our discretion a penalty of up to 400€ to lift the account suspension without the need to have been suspended 3 times.

Customers can cancel their services at any time through the customer area. Once we receive your cancellation request and you have confirmed all the necessary information, we will inform you that your account has been cancelled and if you have an overdue invoice, it will be cancelled.


AtresHost gives you 30 days money back guarantee on the management of shared hosting only.

Refund requests for 30 days in Hosting will be refunded once the request is formalized through the customer area. The refund is only possible for the first contract. If you have had an account with us before, have cancelled the service and have contracted it again on the same account or on a new one, you will not be able to request a refund.

Violations of the Terms of Service will result in the suspension of the return policy.

There are no refunds on the following services: domain name, SSL certificates, SiteLock, Dedicated Servers, VPS, Reseller, Master Reseller, Alpha Reseller, Super Alpha Reseller, Mega Super Alpha Reseller, Radio Streaming, Radio Streaming Reseller, dedicated IP, WHMCS licenses, as well as for administrative fees, surcharges for unpaid bills, custom software installation fees or any other extra services.

Making a claim against our terms of service through PayPal will result in the elevation to a dispute on our part, exposing you to the limitation of your PayPal account and in the worst case, your account being deleted forever.


AtresHost is the only Hosting and Reseller company that does not limit customer accounts in terms of space, web traffic, CPU, RAM, I/O usage, inodes and resources per cPanel within a reasonable usage by the user as it is a shared service.

The user will not be able to:

a) Exceeding the resources of the system. There are numerous activities that could cause such problems, among them: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of web spider or indexer (including Google Cash/ADSPY) on shared servers.
c) Run any software that interacts with an IRC (Internet Relay Chat).
d) Run any bitstream, tracker, or client application. Please remember that you can have a link to torrents off the server, but not store them on the server.
e) Participate in any file-sharing/peer-to-peer activities.
f) Run any game such as minecraft, call of duty, fornite, counter-strike, half-life, battlefield1942, etc.
g) Run scripts or software to perform DDOS attacks.

In case AtresHost changes its policy and limits resources:

AtresHost reserves the right to suspend any account that exceeds the allocated resources; also, the customer will be notified via ticket the suspension. Being suspended for a third time due to server resource issues will result in final cancellation.


AtresHost offers an unlimited monthly bandwidth fee.

In case AtresHost changes the policy and restricts the bandwidth by plans:

The bandwidth fee varies depending on the package you have purchased. In case your account exceeds the allocated amount, we reserve the right to suspend the account until the beginning of the next month, suspend the account until more bandwidth is purchased, suspend the account until you upgrade to a higher plan, terminate the account or charge you an additional fee.

Unused transfer in one month cannot be carried over to the next month.


Mailboxes have a space limit of 5GB per mailbox.


A maximum of 300 mails can be sent per hour. If you need to send more mails per hour, please contact us to upgrade the sending without limits for 69€/month.


The offered SSH connection is for all customers, but we do not support its service. It is a service that requires advanced knowledge of Linux and its commands, so do not use it if you do not know the subject.


The maintenance of the conditions of promotions is subject to the following point:

  • Any change made to the contracted plan will cancel the discount promotion or offer applied to which you are subject, including: lowering or raising the contracted package, requesting to change the domain associated to the contracted plan and not paying the amount of the contracted plan on the due date of the invoice. The rest of the conditions according to the indications of the promotion in question.


When you contract any Deluxe Hosting, Reseller, Master, Alpha, Super Alpha and Mega Super Alpha plan for a period equal to or greater than one year, a .com domain is included free of charge for one year. After the year, renewals and / or cancellations, will be borne by the client.


The free registration of the .com domain included in the DELUXE plans in contracts equal or superior to one year will not apply in the following terms:

  • The registration of the domain .com has to be done at the time of hiring the plan of Hosting / Reseller, not being able to be done later, losing the right to receive the free domain. (Example: if you decide to transfer a domain to AtresHost or use a domain from another provider, will cancel the option to claim the domain .com later)


By contracting AtresHost services, you agree to the form of payment expressed on our website.

Unless you notify AtresHost of your desire to cancel any or all services provided, those services will be billed on a recurring basis.

As a customer of AtresHost, it is your responsibility to ensure that your payment information is current and that all invoices are paid on time.

AtresHost automatically generates your invoice 3 days prior to the renewal of the service. If payment is not made within the due date, the account is suspended and a 40% surcharge is added for non-payment. 10 days after the invoice is due, the service provided is deleted, losing all the information it contains.

AtresHost reserves the right to assign to third parties the collection of the debt with the additional interest that may be generated, to initiate administrative litigation and to include debtors in lists of debtors such as ASNEF and ICIRED.

Having an unpaid invoice means that you will not be able to contract our services again until you are up to date with your billing.


We reserve the right to change prices and the right to change the amount of resources to plans at any time.


Client agrees that it shall defend, indemnify, hold harmless and hold AtresHost harmless from any and all claims, liabilities, losses, costs and claims, including attorney’s fees against AtresHost, its agents, its clients, officers and employees, which may arise or arise from any of the services rendered or performed or agreed to be performed, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless AtresHost against liabilities arising from; (1) any injury to person or property caused by products sold or otherwise distributed in connection with AtresHost; (2) any material supplied by Customer or allegedly infringing upon the property rights of a third party; and (3) copyright infringement.


By using any AtresHost service, you agree to submit to binding arbitration. If any disputes or claims are raised against AtresHost or its affiliates, such disputes will be handled by an arbitrator of AtresHost at its option.

Arbitrators shall be retired lawyers or judges and shall be selected in accordance with applicable rules. All decisions rendered by the arbitrator shall be binding and final.

The arbitral award is final and binding on all parties. The Arbitration Act, and not any state arbitration law, governs all arbitration under this arbitration clause.

You are also responsible for any and all expenses related to such arbitration.


AtresHost will not be responsible for any damage and/or harm that your business may suffer. AtresHost does not offer any type of guarantee, express or implicit of the services that we provide. Likewise, AtresHost reserves the right to cancel and/or suspend without prior notice its services and activity at any time.

AtresHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by AtresHost and its employees.


AtresHost may disclose any subscriber information to law enforcement agencies without consent or notification to the subscriber at the lawful request of those agencies. We will cooperate fully with law enforcement agencies.


The use of any service that AtresHost provides implies the acceptance and conformity in its totality of the Terms of Service reflected here.


AtresHost reserves the right to change policies without notice.

Updated June 9, 2021.