Our Technical Support team is at your disposal to help you in the Hosting, Reseller, Master, Alpha or Super Alpha services you have contracted with AtresHost, as well as problems you may have with your website or account.
Premium support offers VIP priority assistance, unlimited consultations, with a maximum waiting time of only 8 hours in consultations and includes 5 cPanel migrations (among other benefits).
If you need help and guidance with your plan, hire our Premium Support.
Do not think more and leave in good hands the technical interventions to our support.
Assistance in incidents related to the service provided
VIP priority assistance (maximum waiting time of 8 hours)
Support by tickets, mail and discussion forum
Exclusive support by WhatsApp
Exclusive remote support
PREMIUM support requests: Unlimited (by any of the specified contact)
Choice of CMS installation, including WHMCS
Installation of CMS plugins of your choice, including WHMCS
Installation of CMS themes of your choice, including WHMCS
Intervention of errors in your website
Jetbackup backup restoration
WHM account configuration for Reseller, Master, Alpha and Super Alpha services (list of functions, associated packages...)
5 cPanel migrations included
Additional cPanel accounts migrations: 1.50€ per account
Excluded from Premium Support:
1-. Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
2-. Updat or edit web pages, whmcs, cms, scripts, plugins or any other type of software.
3-. Customization of code or design of web pages, whmcs, cms, scripts, plugins or any other type of software.
4-. Exclusive support for the contracting account, no requests from your customers of your reseller account will be attended.
NOTE: If any assistance is not included in the list, please consult the support for your possible application.
NOTE 2: Time restrictions apply to WhatsApp support and remote support. Check timetables.
Thanks for your trust
by your side
The most advanced 24/7 support system.
Write us an email with your query or incident in any of the following mailboxes 24 hours a day, 7 days a week.
EXCLUSIVE SUPPORT FOR PREMIUM CUSTOMERS
Monday to Friday from 11:30 AM to 07:30 PM (Spain time hour)
Saturdays, Sundays and holidays, emergencies at the same time.
WhatsApp: Contact us with a ticket to get the WhatsApp number.
You can contact our sales team through the online chat system.
If you have any doubts or questions regarding content management systems (CMS) such as WordPress or Joomla, you can use our 24/7 discussion forum for the community to help you with your problem.
Support in the testing phase.