Our Technical Support team is at your disposal to help you in the Hosting, Reseller, Master, Alpha or Super Alpha services you have contracted with AtresHost, as well as problems you may have with your website or account.
Premium support offers VIP priority assistance, unlimited consultations, with a maximum waiting time of only 8 hours in consultations and includes 5 cPanel migrations per month (among other benefits).
If you need help and guidance with your plan, contract our Premium Support for only 49€per month.
Premium Support includes:
-. Assistance with service related issues
-. VIP priority assistance (maximum waiting time of 8 hours)
-. Support by tickets, mail and discussion forum
-. Exclusive support by WhatsApp
-. Remote Support
-. PREMIUM support inquiries: Unlimited (by any of the specified contact methods)
-. Choice of CMS installation, including WHMCS
-. Installation of CMS plugins of your choice, including WHMCS
-. Installation of CMS themes of your choice, including WHMCS
-. Intervention of errors on your website
-. Jetbackup Restoration
-. WHM account configuration for Reseller, Master, Alpha and Super Alpha services (list of functions, associated packages...)
-. 5 cPanel migrations per month included
-. Additional cPanel migrations at 1.50€ per account
It 's excluded from Premium Support:
-. Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
-. Updating or editing web pages, whmcs, cms, scripts, plugins or any other type of software.
-. Customization of code or design of web pages, whmcs, cms, scripts, plugins or any other type of software.
-. Exclusive support for the contracting account, no requests from your customers of your reseller account will be attended.
NOTE: If any assistance is not included in the list, please consult with the support for your possible application.
NOTE 2: Hourly restrictions apply to WhatsApp and remote support. Check the schedule in Premium Support.
NOTE 3: Monthly migrations of cPanel accounts non-accumulative.