Basic Support
Basic Support for Hosting and Reseller Services
Information
All AtresHost plans come with basic support included and it is limited to solving errors that may be caused by the service provided. This means that, if due to a malfunction of the server your web page or account does not work correctly, the assistance is assured and we will solve the incidences.
INCLUDES:
Assistance related to service problems
Maximum response waiting time: 24hrs
1 cPanel migration
Additional cPanel migrations: 3€ per account
Not included are migrations from WordPress or any other CMS, blog or discussion forum; installing, configuring, creating or updating your content, templates, css styles, plugins, scripts or fixing bugs on your site.
How to contact us
Support Tickets
The most advanced ticket support system 24 hours a day, 365 days a year.
Chat
You can contact us through the AtresHost Chat at any time of the day.
